Virtual Appointment FAQ.

1) What method of communication will be used during a virtual appointment?
We use a HIPAA- and PIPEDA-compliant (privacy-compliant) video conferencing platform. You are required to have a device with a working camera & microphone and have high-speed internet in order for our sessions to run smoothly. We use Zoom Health via Embodia or Doxy.me platforms for our telerehabilitation sessions.

2) Are virtual physiotherapy sessions covered by my insurance?
In response to the COVID-19 pandemic, most insurance companies started to cover treatment via virtual care. We recommend that you call your insurance provider to check your physiotherapy coverage.

3) What should I expect during my virtual initial pelvic floor assessment?
We begin all our sessions with asking what your primary complaint(s) and goal(s) are for physiotherapy. We then start with a subjective interview which contains many questions of a personal and sensitive nature related to sexual health, bowel and bladder function, orthopedic injuries, and medical history. We ask that you answer as openly and honestly as possible for us to gain a better understanding of your condition. We then proceed with an objective assessment involving viewing your posture, mobility, transfers, strength, neuro scan, and specific objective tests that pertain to your area of concern. Lastly, we go through a treatment plan together based on what was found during the assessment.

4) Do I need a Doctor’s referral before I see the pelvic floor physiotherapist?
No. Pelvic health physiotherapists are primary health-care providers so you can call us to book an appointment right away! Physiotherapists are trained to recognize any red flags during the initial assessment and future visits, so if you do present with any red flags, the physiotherapist would refer you to a doctor right away.

5) What is within the pelvic health physiotherapist’s scope of practice?
If you have been diagnosed with or are currently suffering from any of the following conditions:

  • Vulvodynia

  • Vestibulodynia

  • Vaginismus

  • Dyspareunia

  • Stress/Urge/Mixed/Functional/Overflow Urinary Incontinence

  • Fecal Incontinence

  • General Pelvic Floor Weakness

  • Interstitial Cystitis

  • Pudendal Neuralgia

  • Persistent Pelvic Pain

  • Levator Ani Syndrome

  • Piriformis Syndrome

  • Coccydynia

  • Post-prostatectomy incontinence

  • Pain, incontinence, or sexual dysfunction post-oncology treatments (Radiation, Pelvic/Abdominal Surgeries, chemotherapy)

  • Pelvic Organ Prolapse

  • Chronic constipation

  • IBS

  • Bloating

  • Pregnancy Preparation

  • Pre/Post-Natal Rehabilitation

  • Pregnancy-Related Pelvic Girdle Pain

  • Diastasis Recti

If you answered YES to any of the above questions, problems with your pelvic floor muscles, fascia, or nerves may be contributing to your symptoms/pain. Pelvic floor physiotherapy may be of benefit to you.